• These terms and conditions govern ("T&C") the Genting Rewards Alliance ("GRA") and the use of its website and mobile applications (singly and collectively “GRA Site and Apps”). The GRA is an integrated loyalty program for all Genting Rewards (“GR”) Members. GR Members from Resorts World Genting, Resorts World Manila, Resorts World At Sea and Resorts World Casino New York City (collectively “Properties”) are the first to experience and redeem the GRA promotions. The owner of GRA is RW Services Pte. Ltd., a company incorporated in Singapore and having its registered address at 3 Anson Road, #27-01 Springleaf Tower, Singapore 079909.
• The GRA is a global online redemption alliance programme with participation from the Properties and third party suppliers/service providers as alliances to the GRA (collectively “Alliances”). The GRA will be extended to more Properties/Alliances in the future. The list of the Alliances will be updated from time to time. Certain of the Alliances are issuers of the Genting Rewards Programmes at their respective Properties (singly and collectively “GR Programmes”). The GRA is a platform for cross-redemption of rewards and promotional privileges in which great offers of products and services such as room nights, cabins, show tickets, theme park tickets, services, discounts and privileges are made available by the Alliances for redemption by the GRA Users ("Rewards").
• Membership in the GRA is free and is open to all eligible GR Members.

• "Services" means the services provided by GRA including the redemption of Rewards at the GRA Site and Apps.
• "GRA Account" means the online account that each and every GRA User is assigned upon registration as a GRA User.
• "GRA User" means a GR Member who apply and register via the GRA Site and/or Apps to use the Services.
• "GR Members" means members of the GR Programmes.
• "GR Points" means loyalty points earned under the GR Programmes.

• You must be a GR Member to be eligible to become a GRA User. You must apply and register online via the GRA Site and/or Apps to become a GRA User to use the Services.
• By applying and registering as a GRA User, you shall agree and be bound by the T&C, as amended and supplemented from time to time.
• You need to provide your name, your GR Members’ membership number, email and mobile number for application and registration as a GRA User. To access and use the Services, you are required to follow the instructions at the GRA Site and Apps.
• Once accepted as a GRA User, you shall select a username and password for the creation of your GRA Account. You shall keep your username and password and confidential and secure. You are responsible for any losses that you may suffer if your GRA Account is used by others.
• The GRA Account must be registered with your valid personal email address. Emails may be sent to you in connection with the Services. We may require you to verify your GRA account if we believe you have been using an invalid email address.

• The Services are provided exclusively and privilege to the GRA Users. The GRA Site and Apps are free to download and use. Your GRA Account is personal to you. You shall not let others log on to your GRA Account for the purposes of using the Services and redeeming the Rewards.
• The GRA Users are entitled to use the Services to enjoy the Rewards.

• The Rewards are made available by the Alliances.
• The GRA Users will not be accorded any GR Points under the GRA as the GRA is a redemption program. The GRA Users in their capacities as GR Members will continue to earn GR Points under their respective GR Programmes.
• The GRA provides a platform for the GRA Users to redeem the Rewards which are available for redemption using their respective GR Points. The GRA membership activation at the GRA Site and/or Apps is required before performing any redemption.
• You may redeem the Rewards subject to the terms and conditions applicable including but not limited to:
• You must be a GRA User
• You must have sufficient GR Points for the Rewards you want to redeem.
• GR Points are not transferable to or from another GRA User.
• The procedures involved in redemption.
• Restriction in the quantity of a Reward that you may redeem, (if applicable).
• Classification of GRA Users into different categories.
• Availability of different redemption Rewards for different categories of GRA Users.
• All the Rewards components stated in the Rewards must be redeemed in one visit unless otherwise stated.
• There may be Rewards that are valid for one-time redemption only unless stated otherwise.
• All Rewards are not stackable or valid on top of other ongoing promotions and discounts unless otherwise stated.
• Duplicate use, sale or trade of an offer is prohibited.
• The bases upon which a GRA User could redeem the Rewards shall be determined by us/Alliances at our sole and absolute discretions and may be changed from time to time without prior notice.
• The GR Points utilised for redemption of the Rewards will be deducted from the GRA Users’ account under their respective GR Programmes. No loyalty points will be accorded for redemption. If any Rewards is redeemed by using GR Points that are fraudulently or wrongfully earned, the GRA Users shall be liable to reimburse us the value of such GR Points or return the Rewards to us, as directed by us.
• We reserve our right to decline any request for redemption or recall any Rewards if we or Alliances are of the view that the GR Points used by the GRA Users are fraudulently or wrongfully recorded.
• All the Rewards are subject to availability and we and the Alliances reserve our right to replace any Reward of approximate value without prior notice.
• Select the Rewards you want to redeem. When a redemption process is completed, a confirmation e-voucher on the transaction (“e-Voucher”) will be issued to you. You shall print the e-Voucher so that you could produce the same for redemption of the Rewards. Once a redemption process is completed, you cannot revoke, amend, cancel such transaction or return or exchange any Rewards redeemed. For Rewards that require prior reservations, please contact our concierge line at with the information found on the Rewards.
• The Alliances who made available the Rewards are responsible for the fulfillment of their respective Rewards. We are merely facilitating the redemption of the Rewards at the GRA Site and Apps.
• Unclaimed Rewards will be forfeited and the GR Points deducted for such redemption will not be reinstated.
• Reproduction, sale, resale or trade of e-Voucher is prohibited and any such e-Voucher is void.
• The e-Vouchers are not exchangeable for cash or in kind. If the e-Voucher is used for less than its face value, there is no entitlement to a credit, cash or new e-Voucher equal to the difference between the face value and the amount redeemed. The e-Vouchers are to be used in their entirety only and may not be used partially.
• It is at the sole discretion of the Alliances to determine whether use of the e-Vouchers canbe combined with any other promotions, vouchers, third party certificates or coupons.
• We and the Alliances are not responsible for lost or stolen e-Vouchers. All e-Vouchers are not transferable unless stated otherwise.
• The e-Vouchers (including, but not limited to, any discounts therein) may have expiry dates if so specified on the e-Vouchers. No replacement or extension will be given for any expired e-Vouchers.

• Any redemption of the Rewards that require prior reservations via GRA will only be processed during business days of the relevant locales/ countries i.e. from Monday to Friday ,9.00am to 6.00pm (excluding Saturday, Sunday and public holiday) and reservation shall be made at least 5 business days in advance.
• The GRA will only process reservations with complete details received at .
• The GRA Users would need to receive a confirmation from on their reservations status.
• The GRA Users shall bear any additional service charges and taxes that might incur for reservations of the Rewards.

• Upon confirmation from , delivery of physical goods will take between 7 to 15 business days, subject to the locations/countries of deliveries. The business days are Monday to Friday, 9.00am to 6.00pm of the relevant locales/ countries of deliveries, excluding Saturday, Sunday and public holiday.
• For any delivery arranged via the Malaysia GRA online catalogue to locations out of Malaysia, additional delivery charges may be incurred and shall be borne by the GRA Users. The GRA will advise the GRA Users accordingly should there be any additional delivery charges and remittance of charges before proceeding with the delivery.
• You are advised to open and inspect the good(s) on the same day you receive/collect the good(s). All good(s) received/accepted will be non-exchangeable and non-refundable.
• If the good(s) are damaged or faulty upon delivery/collection, the GRA User would need to contact the relevant Alliance within 24 hours upon receipt of the good(s).

• Booking cancellation request may be considered if the booking request was not confirmed by . A cancellation request will not be entertained if the booking confirmation was communicated by the GRA to the relevant Alliance and such Alliance has processed the redemption. When a booking is successfully cancelled, the GRA User can use the e-Voucher again for a new booking, subject to its validity period.
• The GR Points are non-refundable for e-Voucher issued unless otherwise agreed in writing by the GRA/the Alliance at their sole discretion on a case-to-case basis.
• To request for a refund of the GR Points email to with the following details: the GRA User’s name, the e-Voucher code and details and the reason for refund. For a successful request, the GRA shall be entitled to deduct and retain 20% of the GR Points approved for refund.

• You accept full responsibility for all activities that occur through your GRA Account.
• You agree to: notify us immediately at grasupport@gentingrewards.com if you become aware of any unauthorized use of your GRA Account.
• The Alliances may provide their own terms and conditions, in relation to the Rewards made available by them, and you agree to abide by those terms and conditions. A GRA User who redeems the Rewards made available by the relevant Alliance shall be deemed to have notice of, and agreed to, the additional terms and conditions governing the Rewards set by such Alliance in the relevant territory in which Alliance operates and to have entered into, and be bound by, a collateral contract with such Alliance in that territory based on such terms and conditions whereby, inter alia, any dispute arise in that territory relating to the Rewards shall be exclusively resolved between such GRA User and such Alliance under the laws of that territory and the terms and conditions governing the Rewards in that territory.
• Your use of the Rewards, and any other terms, conditions, warranties or representations associated with such use, are solely between you and the relevant Alliances who made available such Rewards. We are not the supplier of the Rewards, as such, you agree that we shall not be responsible or liable for any loss or damage of any kind in respect of the Rewards and its use.

• You agree that all information provided to us by you is true, complete and accurate and that you will promptly inform us of any changes to such information by updating the details in your account.
• We do not warrant that your use of the Services will be uninterrupted and we do not warrant that any information (or messages) transmitted via the Services will be transmitted accurately, reliably, in a timely manner or at all.
• There is no guarantee that the Services and the GRA Site and Apps will be free of faults (or e-Vouchers will be free of errors). In the event of an error or fault, you should email us at . We will use reasonable effort to correct any errors or omissions.
• We do not give any warranty that the Services and the GRA Site and Apps are free from computer viruses or anything else which has destructive properties and shall have no liability in respect thereof.
• Whilst we endeavor for uninterrupted Services and GRA Site and Apps, there may be circumstances in which the Services, may be suspended, restricted or terminated.
• We reserve the right to change, modify, substitute, suspend or remove without notice any information or e-Voucher or the Services or the GRA Site and Apps at any time and from time to time. Your access and use of the Services and the GRA Site and Apps may be interrupted for repairs, maintenance or the introduction of new facilities or services.
• You acknowledge that the GRA Site and the Apps are provided over the internet and mobile networks and the quality and availability of the GRA Site and the Apps may be affected by factors beyond our control.

• As your use of the Services is a privilege under the GRA, any suspension of your membership under the GR Programme will result in your suspension or termination of the Services.
• The Services will be restored to you upon the lifting of the suspension of your membership under the GR Programmes.
• If your use of Services or an e-Vouchers is in contravention of the T&C, we may suspend your use of the Services.
• If we suspend the Services or void an e-Voucher, we reserve the right not to restore the Services or to recognise such e-Voucher until we receive a satisfactory assurance from you that there will be no further breaches of the T&C.
• We reserve the right to stop or suspend your use of the Services; and/or terminate you as a GRA User at any time if in our reasonable opinion, you have committed or are committing any wrong against us or any of the Alliances.
• Notwithstanding any of the T&C herein, we reserve the right to terminate you as a GRA User at any time without assigning any reason therefor without prejudice to any right or remedy we may have in respect of any antecedent breach of the T&C by you.
• We reserve the right to terminate or suspend the GRA and Services at any time and for any reason whatsoever. If the GRA is suspended or terminated for whatever reasons, neither we and the Alliances shall be liable to the GRA Users for whatever losses or damages (direct and indirect) that may be suffered by them including but not limited to loss of the GR Points and the Rewards.

• You shall indemnify and keep us and the Alliances indemnified from any loss, penalty, damage, costs and expenses (including but not limited to legal costs) which we and/or the Alliances may incur by reason of (i) any breach by you in complying with the T&C; or (ii) use of Services; or (iii) use of Rewards.

• We do not warrant and we exclude all liability in respect of accuracy, completeness, fitness for purpose or legality of the Services; the transmission or the reception of or the failure to transmit or to receive any material of whatever nature; and your use of the Services (which is entirely at your own risk and responsibility).
• We do not warrant the Rewards in respect of the quality, safety, usability or any other aspect of the Rewards.
• In no event shall we and any of the Alliances be liable to you or any third party in tort and contract for any loss or injury or any special, direct, indirect, incidental, exemplary or consequential losses or damages whatsoever or howsoever caused in connection with the use of the Services and the Rewards.
• To the full extent permitted by law, we and the Alliances hereby disclaim any and all such warranties and representations in respect to the Services and the Rewards and you shall waive all claims against us and the Alliances.
• If we and/or Alliances are found liable by a court of competent jurisdiction, the sole liabilities of us and the Alliances to you for any cause of action, to the extent permitted by law, shall be limited to restoring or according any of the GR Points and/or the Rewards.

• As a GRA User, you have given or shall be deemed to have given consent for the GRA to send the GRA User catalogues or other promotional literature, sms, e-mail or any forms of marketing modes relating to the Programme or such other projects, campaigns or promotions that may be carried out by the GRA, Alliance or their respective holding companies, subsidiaries, associates or related companies ("Catalogues")
• The GRA User shall give written notice to if he/she opts not to receive any of the Catalogues.
• The GRA User shall not hold GRA and Alliance liable for any losses or damages (either directly or indirectly) that may be suffered by the GRA User arising from delay or non-receipt of the Catalogues or error in the Catalogues, if any.

• In order to be eligible to use the GRA, the GRA User must provide his/her personal data (consisting of names, identity card/passport numbers, date of birth, addresses, contact numbers and such other information required by the GRA from time to time). Such data together with information of redemption transactions (“Database”) will be solely held by the GRA or jointly held by the GRA and the Alliance (as being informed at the time of application or set out in the application form)(collectively referred to as the “Database Holder(s)” for the purpose of this Section) and the Cardholder hereby irrevocably and unconditionally agrees that the Database shall be held in a database system managed by the GRA.
• By signing up to the GRA, the GRA User gives and shall be deemed to have given his/her consent to allow the Database Holder(s) or their respective holding companies, subsidiaries, associates or related corporations to use, process, disclose, transfer or to deal with the Database in whatever manner and for whatever purposes in accordance with the Database Holder(s)’ personal data policy.
• The GRA User shall immediately notify the Database Holder(s) in writing of any change of his/her Database whereupon the Database Holder(s) shall take all practicable steps to update the Database within a reasonable time Provided That the Database Holder(s) shall not be liable for any losses or damages that may be suffered by the GRA User arising whether directly or indirectly from the Database Holder(s) delay or failure in updating the Database for any reasons whatsoever.

• The copyright and all intellectual property rights at the GRA Site and Apps, together with the website design and images belonged to us and all rights are reserved.
• You shall not copy, reproduce, distribute, or create derivative works from any content of the GRA.

• The GRA Site and Apps may contain links to any of Alliances’ websites and/or third party websites (collectively "Hyperlinks"). We have no control over and do not assume any responsibility for the Hyperlinks or their contents thereof. We accept no responsibility for any loss or damage from your use of Hyperlinks. If you decide to access any of the third party websites linked via the Hyperlinks, you do so entirely at your own risk.

• The GRA will process feedback and enquiries received at on Monday to Friday, 9.00am to 6.pm MYT (excluding Saturday, Sunday and Malaysia public holiday.

• T&C shall be governed by and construed in accordance with the laws of Singapore.
• If there is any conflict between the English version and the Chinese version of these Terms and Conditions, the English version shall prevail

Last Updated: 29/08/2016