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Welcome to
Genting Rewards Alliance
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Welcome to
Genting Rewards Alliance
If you want to join without Member Card, you can use your mobile number / Email to register. Join now and get membership benefits!
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Welcome to
Genting Rewards Alliance
Welcome to
Genting Rewards Alliance
Contact Us
Genting Rewards Alliance Tutorial
How to Register
How to Link Card
How to Earn Points
How to Redeem
Terms and Conditions
How to Register
How to Link Card
How to Earn Points
How to Redeem
Terms and Conditions
Option 1: Register with Rewards Card Number
Click on “Sign up”
Select “Rewards Card Number”, then select your membership property. Fill up your Rewards Card Number and Membership Pin. Click on “Submit”.
Select your preferred “OTP Delivery Method”, Mobile Number or Email Address. Click on “Continue”.
Fill up your personal details and click on “Register”.
If you selected: Mobile Number.
A One-Time Password (OTP) will be sent to the mobile number registered to your account.
Insert the OTP to verify your account.
If you do not receive an OTP within 5 minutes, please email to grasupport@gentingrewards.com.
If you selected: Email Address.
A verification link will be sent to your email. Click on the link to activate your account.
If you do not receive a verification email, please check your SPAM or Junk Folder.
Option 2: Register with Mobile Number or Email
Click on “Sign up”
Select “Mobile Number / Email” and click on “Register”.
Select your preferred “OTP Delivery Method”, Mobile Number or Email Address. Click on “Continue”.
Fill up your personal details and click on “Register”.
If you selected: Mobile Number
A One-Time Password (OTP) will be sent to the mobile number registered to your account.
Insert the OTP to verify your account.
If you do not receive an OTP within 5 minutes, please email to grasupport@gentingrewards.com.
If you selected: Email Address
A verification link will be sent to your email. Click on the link to activate your account.
If you do not receive a verification email, please check your SPAM or Junk Folder.
Option 3: Register with Facebook
Click on “Log In”
Click on “Log in with Facebook”
Fill up your personal details and click on “Register”
A verification link will be sent to your email. Click on the link to authenticate your account.
If you do not receive a verification email, please check your SPAM or Junk Folder.
*Have more questions or need help? Check out our FAQ section here.
Login with your account and click on “My Account”
Select “My card ” and click on “Add Rewards Card ”
Fill up your Card Details and select your card linking verification method - Mobile number or Membership PIN
** If you need help, scroll over to (?) for more info.
Click “Save” and success!
If you selected: Membership PIN
The Membership PIN is the PIN you have obtained when you first sign up for this membership card.
Click "Save“ and success!
If you selected: Mobile Number
A One Time Password (OTP) will be send to your mobile number registered to your member card.
Insert the OTP to verify your card. If you did not receive an OTP within 5 minutes, please email grasupport@gentingrewards.com.
*Have more questions or need help? Check out our FAQ section here.
Genting Rewards Alliance accepts Genting Points for redemption of rewards.
Members can earn points through their respective resorts such as Resorts World Genting, Resorts World Manila, Resorts World New York City and Genting Cruise Lines.
For a full list of property on board, click here.
After logging in, select the offer you want and click “View Details”
Click on “Redeem Now”, Email Address is required for redemption. If you did not provide email during registration, please do so when prompted and click on “Confirm”.
Redemption verification and status is communicated via email.
Select the membership card you would like to use for redemption of offer.
Fill up your delivery details and click on “Redeem Now”.
If you have a promo code, click on “Apply here”, enter the promo code and click on “Apply”.
Check the redemption details and click on “Redeem Now”.
Enter your password and click on “Verify”.
Your redemption is successful!
A confirmation email will be sent to you and the redeemed voucher will be saved to your “My Vouchers” section.
*Have more questions or need help? Check out our FAQ section here.
FAQ
User Registration
My Account
My Card
Redemption
Promo Code
User Registration
Redemption
My Account
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Promo Code
1. How is Genting Rewards Alliance (GRA) different from each property's application?
Genting Rewards Alliance (GRA) is a platform that allows members of one (1) or more participating Genting Rewards (GR) properties to use their points to redeem cross-property and global rewards.
2. Which Genting Rewards (GR) members are eligible to join Genting Rewards Alliance (GRA) program?
Resorts World Genting (RWG)
Resorts World Manila (RWM)
Resorts World At Sea (RWAS)
Resorts World New York City (RWNY)
3. How do I sign up for Genting Rewards Alliance (GRA)?
Sign up online at https://www.gentingrewards.com/#!register
4. What is my Login ID?
Your Login ID is either email/mobile number that you have used when you sign up for your Genting Rewards Alliance (GRA) account.
5. I am trying to activate my account via email, but I couldn't find my temporary password.
Please email us at https://www.gentingrewards.com/#!contactus
6. What is PIN? How to reset my PIN?
PIN refers to your Genting Rewards (GR) card membership PIN that was assigned to you upon your registration. Visit Genting Rewards (GR) Membership Counter nearest to you for further assistance.
7. I have signed up for Genting Rewards Alliance (GRA) but still unable to Login?
This could be due to 2 possibilities:-
- You have not activated/verified your Genting Rewards Alliance (GRA) account
- You have not entered the OTP verification sent to your mobile number
If problem still persists, please email us at https://www.gentingrewards.com/#!contactus
8. What if I did not receive the Email Activation link?
The email may have been filtered to your Junk/Spam Mail folder.
If you cannot find the email, please email us at https://www.gentingrewards.com/#!contactus
9. I did not receive the OTP or OTP has expired.
To get a new OTP, please verify your card again and new OTP will be sent to your registered mobile. If the problem persists, please email us at https://www.gentingrewards.com/#!contactus .
1. How to redeem?
- You must be a member of Genting Rewards Alliance (GRA)
- Link one (1) or more of your Genting Rewards (GR) cards to your Genting Rewards Alliance (GRA) account
- You must have enough Genting Points (GP) or Plus Points (PP) for the reward that you wish to redeem
- Upon successful redemption, you will receive a Confirmation Email
- Your redeemed voucher will be saved to your account under 'My Vouchers'
2. Why is the ‘Redeem’ button disabled on my screen?
This indicates that you have insufficient Genting Points (GP) or Plus Points (PP) balance to redeem the reward that you wanted. Please choose another reward that is within your points range.
3. Can I combine Genting Points (GP) / Plus Points (PP) or opt for partial payment using credit card/cash instead?
No, you can only use your Genting Points (GP) or Plus Points (PP) for redemption on Genting Rewards Alliance (GRA). Points are non-transferable and no partial redemption is allowed.
4. How do I know if my redemption is successful?
All successful redemption vouchers will be saved to your account under 'My Vouchers'.
5. Where can I check the shipping status of my redemption?
Kindly login your account on our website https://www.gentingrewards.com/#!login under ‘My Account > My Voucher’
6. How to claim my rewards?
- For in-property F&B rewards:
- For rewards that require advanced reservations, please provide us:
- rwgbooking@gentingrewards.com (Resorts World Genting related rewards)
- rwmbooking@gentingrewards.com (Resorts World Manila related rewards)
- graresv@gentingrewards.com (For other rewards)
Present your vouchers at the participating F&B outlets in order to claim your rewards.
Name, Voucher Number, Preferred Dates and Contact Details, and email to:
7. Can I change my mind and get my Genting Points (GP) or Plus Points (PP) refunded？
No, your redemption(s) cannot be amended or cancelled once it has been completed and accepted by us.
1. What if I forgot my password?
Click ‘Forgot Password ’ on Genting Rewards Alliance (GRA) Login screen. Fill up the information requested under the Account Recovery page. Once submitted, you will receive an OTP to reset your password.
2. Why do I get logged out of Genting Rewards Alliance (GRA) automatically after some time?
Due to security reason, your screen will be logged out automatically if it is idle for 30 minutes.
3. Can I Login to two (2) or more devices at the same time?
Yes, you can. However, you are advised to log off on any devices that are not in use. This is to avoid any unauthorized user from accessing your account without your consent.
4. I want to update my personal details.
Kindly login your account on our website https://www.gentingrewards.com/#!login (desktop view) under ‘My Account’
5. What happen if there is any discrepancy in your information on Genting Rewards Alliance (GRA)?
We will refer to Genting Rewards (GR) Membership and the information from Genting Rewards (GR) Membership shall prevail.
1. How many Genting Rewards (GR) cards can I link under My Account?
There is no limit so long the Genting Rewards (GR) cards belong to you.
2. Why do I need to link all my Genting Rewards (GR) cards?
- Maintain all your Genting Rewards (GR) cards in one profile and view at one glance
- This will allow you to view and enjoy cross property redemption rewards from all Genting Rewards (GR) properties
3. I am not able to add or link my Genting Rewards (GR) cards.
- There could be connection time out, please try again later
- Your information might not be updated. Please visit Genting Rewards (GR) Membership Counter nearest to you for further assistance.
- You might have created an account and linked your card previously. Kindly recall or please email us at https://www.gentingrewards.com/#!contactus
The following Terms and Conditions (“T&C”) apply to the redemption and use of Promotional Codes ("Codes")
- Promo Code is only valid on Genting Rewards Alliance (GRA) website, mobile or mobile applications (iOS & Android).
- Promo Code is not valid for Hotel Rooms & Cruise Packages, Food & Beverages Vouchers, MSpa Vouchers, Shows & Events Tickets, Dining & Gift Cards from;
- Resorts World Genting (RWG)
- Resorts World Manila (RWM)
- Genting Cruise Lines
- Resorts World New York City (RWNY)
- Genting Highlands Premium Outlets (GHPO)
- Johor Premium Outlets (JPO)
- Member must enter a valid Promo Code at the end of the redemption page to enjoy an additional discount
- Promo Code is limited to one-time usage per Genting Rewards Alliance (GRA) registered member
- Promo Code validity is limited in time and on first-come, first-served basis
- Genting Rewards Alliance (GRA) reserves the right to cancel or modify any redemption, or revoke the use of Codes for any reason, including not limited to;
- Suspicious or fraudulent redemption activity or Codes use
- Codes abuse, including the use of multiple accounts or multiple checkouts associated with the same user or group of users; or
- Codes used in bad faith (including resold of Codes or use of Codes by users redeeming rewards for the purpose of re-selling)
- Unless stated otherwise, Promo Code is not valid in conjunction with other promotions or discounts
- Additional Terms and Conditions may be specified in relation to specific Codes (for example: duration, eligibility, discount amount and rewards covered), and will govern the use and redemption and usage of Codes
- Promo Code is not exchangeable for cash
- Genting Rewards Alliance (GRA) will not be liable and/or be required to offer replacement codes, discounts, points or otherwise compensate GRA Members for;
- Expired, discontinued or cancelled Codes
- Improper use of, or inability to redeem using a Codes; or
- The inability to redeem due to technical issues
- Genting Rewards Alliance (GRA) reserves the right to vary, delete, add or substitute the Terms and Conditions or cancel any promotions at any time without any notice
About
Genting Rewards Alliance
Reach greater reward with Genting Rewards Alliance. Genting Rewards Alliance is an international rewards programme exclusively available for Genting Rewards members from Resorts World Genting, Resorts World Manila, Resorts World At Sea and Resorts World New York City. We aim to go beyond borders to connect Genting Rewards members with the best products and the finest experiences available both locally and internationally.
Discover a world of limitless rewards with Genting Rewards Alliance.
http://www.gentingrewards.com/ http://www.facebook.com/gentingrewardsallianceAlliance Partners
Resorts World Genting
At 6,118 feet above sea level amidst a rare 130 million year-old rainforest, Resorts World Genting is Malaysia’s premier integrated mountain resort. Besides First World Hotel – one of the world’s largest hotels – it is home to the exclusive Maxims Club, Suites and Residences. Resorts World Genting is also the renowned ‘Mountain of Food’ – a palatable roof for over 100 food and beverage outlets serving hundreds of appetising dishes. For thrills and spills, 70 exhilarating rides await adrenaline seekers at the Indoor and Outdoor Theme Parks, while 80 retail outlets make up the ultimate shopaholic’s haven.
To find out more about Resorts World Genting membership and benefits, go to
http://www.rwgenting.com
Resorts World Manila
The Philippines’ first integrated tourism hub is fast becoming one of Asia’s favourite playgrounds, home to world-class leisure and entertainment. Relax at the five-star Marriott Hotel Manila, the value-for-money Remington Hotel, or at the luxurious, all-suite Maxims Hotel. Play in the country’s newest and largest gaming facility. Indulge yourself at Newport Mall’s high-fashion boutiques, top-notch dining outlets and state-of-the-art cinemas. Catch a concert or a musical at the grand Newport Performing Arts Theater. Resorts World Manila also houses the prestigious Genting Club, an exclusive, members-only lifestyle club with a private gaming area, boutique restaurants and other indulgences. Genting Club is where the movers and shakers of Manila’s high society gather for premium recreation amidst their peers.
To find out more about Resorts World Manila membership and benefits, go to
http://www.rwmanila.com http://www.rwmexclusives.com
Genting Cruise Lines
With a rich history of trailblazing within the cruise landscape, Genting Cruise Lines’ brands have played an integral role in the evolution of the cruise industry in Asia and around the world. Star Cruises built the Asia-Pacific region as an international cruise destination!
Dream Cruises introduced inspirational journeys to Asia; and, Crystal Cruises has embarked on the most significant brand expansion in the history of luxury travel and hospitality, having introduced two new modes of cruising along with private air travel.
To find out more about Genting Cruise Lines and Resorts World At Sea membership and benefits, go to
https://gentingcruiselines.com/ https://www.rwas.com/
Resorts World New York City
Resorts World New York City (RWNYC) is the only casino in New York City, offering over 6,000 video and electronic table games to 10 million guests annually. This property provides an unparalleled gaming and entertainment experience while generating over $2 billion for the State’s education system.The property features three unique levels of gaming, Times Square Casino, Fifth Avenue Casino and Central Park Casino, along with several high-limit rooms for Platinum and Black Card members. Conveniently located minutes away from JFK Airport, it’s easily accessible by the A Train, Q37 bus, and LIRR to Jamaica Station with pick-up from free casino shuttle.
RWNYC is operated by the Genting Group, a global company founded in 1965.
http://www.rwnewyork.com/Privacy Policy
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