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Welcome to
Genting Rewards Alliance
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Welcome to
Genting Rewards Alliance
If you want to join without Member Card, you can use your mobile number / Email to register. Join now and get membership benefits!
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Welcome to
Genting Rewards Alliance
Welcome to
Genting Rewards Alliance
Contact Us
Genting Rewards Alliance Tutorial
How to Register
How to Link Card
How to Earn Points
How to Redeem
Terms and Conditions
How to Register
How to Link Card
How to Earn Points
How to Redeem
Terms and Conditions
Option 1: Register with Rewards Card Number
Click on “Sign up”
Select “Rewards Card Number”, then select your membership property. Fill up your Rewards Card Number and Membership Pin. Click on “Submit”.
Select your preferred “OTP Delivery Method”, Mobile Number or Email Address. Click on “Continue”.
Fill up your personal details and click on “Register”.
If you selected: Mobile Number.
A One-Time Password (OTP) will be sent to the mobile number registered to your account.
Insert the OTP to verify your account.
If you do not receive an OTP within 5 minutes, please email to grasupport@gentingrewards.com.
If you selected: Email Address.
A verification link will be sent to your email. Click on the link to activate your account.
If you do not receive a verification email, please check your SPAM or Junk Folder.
Option 2: Register with Mobile Number or Email
Click on “Sign up”
Select “Mobile Number / Email” and click on “Register”.
Select your preferred “OTP Delivery Method”, Mobile Number or Email Address. Click on “Continue”.
Fill up your personal details and click on “Register”.
If you selected: Mobile Number
A One-Time Password (OTP) will be sent to the mobile number registered to your account.
Insert the OTP to verify your account.
If you do not receive an OTP within 5 minutes, please email to grasupport@gentingrewards.com.
If you selected: Email Address
A verification link will be sent to your email. Click on the link to activate your account.
If you do not receive a verification email, please check your SPAM or Junk Folder.
Option 3: Register with Facebook
Click on “Log In”
Click on “Log in with Facebook”
Fill up your personal details and click on “Register”
A verification link will be sent to your email. Click on the link to authenticate your account.
If you do not receive a verification email, please check your SPAM or Junk Folder.
*Have more questions or need help? Check out our FAQ section here.
Login with your account and click on “My Account”
Select “My card ” and click on “Add Rewards Card ”
Fill up your Card Details and select your card linking verification method - Mobile number or Membership PIN
** If you need help, scroll over to (?) for more info.
Click “Save” and success!
If you selected: Membership PIN
The Membership PIN is the PIN you have obtained when you first sign up for this membership card.
Click "Save“ and success!
If you selected: Mobile Number
A One Time Password (OTP) will be send to your mobile number registered to your member card.
Insert the OTP to verify your card. If you did not receive an OTP within 5 minutes, please email grasupport@gentingrewards.com.
*Have more questions or need help? Check out our FAQ section here.
Genting Rewards Alliance accepts Genting Points for redemption of products.
Members can earn points through their respective resorts such as Resorts World Genting, Resorts World Manila, Resorts World Casino New York City and Star Cruises.
For a full list of property on board, click here.
After logging in, select the offer you want and click “View Details”
Click on “Redeem Now”, Email Address is required for redemption. If you did not provide email during registration, please do so when prompted and click on “Confirm”.
Redemption verification and status is communicated via email.
Select the membership card you would like to use for redemption of offer.
Fill up your delivery details and click on “Redeem Now”.
If you have a promo code, click on “Apply here”, enter the promo code and click on “Apply”.
Check the redemption details and click on “Redeem Now”.
Enter your password and click on “Verify”.
Your redemption is successful!
A confirmation email will be sent to you and the redeemed voucher will be saved to your “My Vouchers” section.
*Have more questions or need help? Check out our FAQ section here.
FAQ
User Registration
Redemption
My Account
My Card
User Registration
Redemption
My Account
My Card
1. How is Genting Rewards Alliance different from each property's application?
This application is a platform that allows members of one or more participating GR issuers to sign-up and have a consolidated view of their point balance and use their points to perform cross-property redemption. Members from Resorts World Genting, Resorts World Manila and Star Cruises will be the first to experience Genting Rewards Alliance.
2. How do I register to become a Genting Rewards Alliance member?
- You must be a Genting Rewards (GR) Member from Resorts World Genting, Resorts World Manila and Star Cruises to be eligible for the Genting Rewards Alliance programme. You must apply and register online via GRA Site and/or Apps to become a GRA User to use the Services.
- Membership is free and exclusive to each individual. It is non-transferable.
- There is no expiry for Genting Rewards Alliance but you need to have a valid Genting Rewards membership to transact.
- By applying and registering as a Genting Rewards Alliance User, you shall agree and be bound by our Terms & Conditions, as amended and supplemented from time to time.
- You need to provide your name, email, mobile number, date of birth, nationality and country of residence for application and registration as a Genting Rewards Alliance User. To access and use Services, you are required to follow the instructions at Genting Rewards Alliance Site and Apps.
- The email here will be your login/username. You shall keep your username and password confidential and secure. You are responsible for any losses that you may suffer if your Genting Rewards Alliance Account is used by others.
- Your Genting Rewards Alliance Account must be registered with your valid personal email address. Emails may be sent to you in connection with the Services. We will require you to verify your account via an activation link (received by email) and One-Time Password (OTP) (received by sms/text).
3. What if I am not a Genting Rewards Member of any property?
You may register a new Rewards Card by visiting Membership Counter nearest to you or visit any property website. Online sign-up will be made available on Genting Rewards Alliance site and/or Apps at later stage.
4. What is PIN? Can I reset my PIN for Genting Rewards Alliance?
PIN refers to your membership PIN that was assigned to you when you registered your membership card. For security reason, you are not allowed to reset your PIN on the Genting Rewards Alliance site. You are required to visit or contact the property for PIN reset.
5. Can I register as Genting Rewards Alliance user using different name as appear in my identity card/passport?
Yes you can. However for Genting Rewards card linking process to your Genting Rewards Alliance profile, you need to register using the same name, identity card/passport & date of birth as per registered info when you signed up with respective resort. The Genting Rewards Alliance system will verify against resorts membership system. If info matches, OTP will be sent to your mobile/email (depending on your choice) as registered in resort membership system. If you choose to use Membership PIN then OTP is not required.
6. Which web browser does the application work on?
The Genting Rewards Alliance site works on Internet Explorer 9 or above, Firefox, Chrome, Safari or any smart device browser. We will notify all Genting Rewards Alliance members via email when we launch the Genting Rewards Alliance Mobile App.
7. What if I have registered to become Genting Rewards Alliance member but am still unable to sign-in?
This could be due to 2 possibilities:-
- You have not clicked on the activation link sent to your email – OR –
- You have not entered the OTP verification sent to your mobile phone number
Without entering one of the above or both, your registration process has not been completed.
8. What if I did not receive the OTP or if the OTP has expired?
The system will automatically resend a new OTP to your registered mobile phone number upon sign in.
9. What if I did not receive the email activation link in my inbox or I cannot find the email?
- There may be a possibility that our email may have been filtered to your junk mail box instead. You need to follow these steps to do a simple verification:
- Look through your inbox for sender 'noreply@genting.com'
- If you still cannot find the email, write to grasupport@gentingrewards.com
10. What if I have problems with registration?
You may email Genting Rewards Alliance support at grasupport@gentingrewards.com.
1. How do I redeem?
- You must be a member of Genting Rewards Alliance and a Genting Rewards member of Resorts World Genting (RWG), Resorts World Manila (RWM) and Star Cruises (SC)
- You must have sufficient Genting Points (GP) balance for the offer you want to redeem
- Select the offer you want to redeem, you will receive an email confirmation and the redeemed voucher will be saved to your 'My Vouchers'
- Present your voucher at the participating resort / merchant in order to redeem
- For offers that require reservations, please contact our concierge at grasupport@genting.com with the following details: Name, Voucher Number, Preferred Dates, and Contact Email
2. Why is the ‘Redeem’ button disabled on my screen?
This indicates that you do not have sufficient points balance to redeem the offer you wanted. Please choose another offer within your point balance range or continue to earn points at the respective resorts
3. Can I choose not to pay in points and use my credit card instead?
At this stage, Genting Rewards Alliance redemption is only available through points. We will offer a pay by credit card / bank account feature at a later stage and will notify you via email when that feature is launched.
4. If I do not have sufficient points to redeem an item, can I combine points or top-up in cash?
Points are non-transferable and no partial redemption or partial payment is allowed.
5. What if I am not sure if my redemption has gone through successfully?
You may verify your list of claimed and unclaimed redemptions via 'the My Voucher' feature. If it appears under 'My Voucher'.this means that you have successfully redeemed the offer item.
6. How will I know which redemption voucher is/are still available?
You may verify your unclaimed vouchers via 'My Voucher' feature. You will be able to view the voucher expiry date as well.
7. Can I change my mind and get my points refunded
Unfortunately, we will not be able to entertain refunds for vouchers once they are issued.
8. What if inventory runs out or your company is unable to fulfill my redemption item?
If this is a result of a problem on our end, we will assist to get you a refund or offer alternative items of equivalent value in replacement. Please take note that this process may take some time and will be reviewed on a case-to-case basis only.
9. Why does one resort’s GP differ from another property's?
Each resort has its own home currency which is not universal for all. For instance, Resorts World Manila is in PHP, Resorts World Genting is in MYR and Star Cruises is in USD. You need not have to convert these manually. Genting Rewards Alliance system will do the conversion automatically for you.
1. What if I forgot my password?
You have to click on 'Forgot Password' on the Genting Rewards Alliance login screen. A verification link will be sent to your Genting Rewards Alliance email. Please click on the link and follow the instructions accordingly.
2. Why do I get signed-out of Genting Rewards Alliance automatically when idle for a while?
If your screen is idle for 30-mins, you will be automatically signed out.
3. Can I log on to 2 or more devices with same account?
Yes, you can. However, you are advised to sign off on any device that is not in use. This is to avoid any unauthorised user from accessing your account without you knowing.
4.What happens if my device hangs?
If any electronic failure happened during the Genting Rewards card linking /
redemption process:-
- Check 'My Card' feature to see whether your Genting Rewards card has been accepted by the system
- Check 'My Voucher' feature whether your last redemption has been accepted by the system
5. Why do I get a connection time-out notification?
There are few reasons why you may experience connection time-out and
below are some of the possible reasons:-
- Your screen may have been idle for more than 30-mins
- Your device data / WIFI is turned off
- There is no WIFI / data coverage in your area
6. What happens if there is discrepancy between Genting Rewards Alliance system and the Resort membership system?
In the event of any discrepancy or inconsistency between Genting Rewards Alliance and Resort Membership system, the information in resort membership system will prevail.
1. How many Genting Rewards membership card can I link under my profile?
There is no limit. For now, Genting Rewards Alliance only accepts Genting Rewards from Resorts World Genting, Resorts World Manila and Star Cruises.
2. Why do I need to link all my Genting Rewards card number?
- This will allow you to enjoy cross redemption opportunities (e.g. use Resorts World Genting card to redeem Star Cruises product)
- Maintain all your Genting Rewards cards in one profile and view at one glance.
- Special promotions made known to all qualified members, so no one is missed out
- A wide selection of deals
- View consolidated offerings from all Genting Properties
3. What if my OTP was never received or has expired?
The pending card will appear as 'Pending' under 'My Card' feature. Click to generate a new OTP which will be sent to your mobile/email as per registered in Resort membership system
4. Can I delete my Genting Rewards card profile?
You will not be able to remove your card profile. There is no reason for you to remove the profile as Genting Rewards is a lifetime membership (ie.. never expires). If for whatever reason you need to delete your Genting Rewards card profile, please email to grasupport@genting.com. We will review your requests on a case-to-case basis.
5. Why are there so many OTPs required for the Genting Rewards Alliance site?
There are 2 types of OTPs used on the Genting Rewards Alliance site.
- Registration - This step is necessary for us to verify the registered mobile is a valid number. OTP will be sent to your mobile number as per entered on your profile
- Change of Mobile Number - Same reason as (a) above. The only difference is OTP will be sent to new mobile number
- Add Rewards Card - This step is necessary to verify the rightful card owner as registered with the Resort during membership registration. Member can choose system to send OTP to mobile or if member knows his/her membership PIN then OTP is not required
6. Why did my attempt to add new Rewards Card/s fail?
This could be due to a few possibilities:-
- The entered information registered with the Resorts. You have to update your latest personal information with respective resort. Once this is updated in Resorts membership system, you can try adding the rewards card again
- The Resorts membership system may be inaccessible due to technical problems. You can try to add the rewards card again after a few hours
- The mobile number that you have registered with the resort during registration may have now become obsolete. As such, the OTP failed to reach you. You have to update your new mobile number with the respective resort. Once this is updated, you need to sign-in, go to 'My Card', click on 'Pending' card, and a new OTP will be sent to your new mobile number.
About
Genting Rewards Alliance
Genting Rewards Alliance is an international loyalty program, exclusively available for Genting Rewards members from Resorts World Genting, Resorts World Manila, Star Cruises and many more. For a full list of properties on board, please refer below.
Members can now redeem not only local offers, but also international offers from Malaysia, Singapore, Hong Kong, Taiwan, Manila and China with your membership points.
Discover a world of limitless rewards with Genting Rewards Alliance.
http://www.gentingrewards.com/ http://www.facebook.com/gentingrewardsallianceAlliance Partners
Resorts World Genting
At 6,118 feet above sea level amidst a rare 130 million year-old rainforest, Resorts World Genting is Malaysia’s premier integrated mountain resort. Besides First World Hotel – one of the world’s largest hotels – it is home to the exclusive Maxims Club, Suites and Residences. Resorts World Genting is also the renowned ‘Mountain of Food’ – a palatable roof for over 100 food and beverage outlets serving hundreds of appetising dishes. For thrills and spills, 70 exhilarating rides await adrenaline seekers at the Indoor and Outdoor Theme Parks, while 80 retail outlets make up the ultimate shopaholic’s haven.
To find out more about Resorts World Genting membership and benefits, go to
http://www.rwgenting.com
Resorts World Manila
The Philippines’ first integrated tourism hub is fast becoming one of Asia’s favourite playgrounds, home to world-class leisure and entertainment. Relax at the five-star Marriott Hotel Manila, the value-for-money Remington Hotel, or at the luxurious, all-suite Maxims Hotel. Play in the country’s newest and largest gaming facility. Indulge yourself at Newport Mall’s high-fashion boutiques, top-notch dining outlets and state-of-the-art cinemas. Catch a concert or a musical at the grand Newport Performing Arts Theater. Resorts World Manila also houses the prestigious Genting Club, an exclusive, members-only lifestyle club with a private gaming area, boutique restaurants and other indulgences. Genting Club is where the movers and shakers of Manila’s high society gather for premium recreation amidst their peers.
To find out more about Resorts World Manila membership and benefits, go to
http://www.rwmanila.com http://www.rwmexclusives.com
Star Cruises
Star Cruises, together with Norwegian Cruise Line, is the third largest cruise operator in the world that owns a combined fleet of 18 ships visiting over 200 destinations across the globe, offering approximately 39,000 lower berths. The fleet cruises to over 200 destinations and islands in Asia-Pacific, North and South America, Hawaii, the Caribbean, Alaska, Europe, the Mediterranean and Bermuda.
Star Cruises is represented in more than 20 locations worldwide with offices and representatives in Hong Kong, Australia, China, India, Indonesia, Japan, Korea, Malaysia, New Zealand, the Philippines, Singapore, Sweden, Taiwan, Thailand, the United Arab Emirates, the United Kingdom, the United States and Vietnam.
To find out more about Star Cruises membership and benefits, go to
http://www.starcruises.com
Resorts World Casino New York
Resorts World Casino New York City is a wholly-owned subsidiary of Genting Malaysia Berhad ("Genting"), a member of the Genting Group, which has a 20-year track record of investing in the United States. Its business in Florida started 11 years ago when it acquired Miami-based Norwegian Cruise Line ("NCL"). The Genting Group currently owns 50% of NCL.
In 2006, Genting Group partnered with Universal Studios to build the Universal Studios Singapore theme park in Sentosa, Singapore. Universal Studios Singapore is part of the US$4.5 billion Resorts World Sentosa in Singapore.
http://www.rwnewyork.com/Privacy Policy
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